The agent can also select the category or subcategory, the last being unique to Samanage as far as we know. Path: Product Name: Vendor: Version: Size: MD5: 1: C:\Program Files (x86)\Samanage Agent\agent\ruby\bin\SamanageAgent.exe: Ruby interpreter 2.0.0p645 [i386-mingw32] The agent then reports back daily to Samanage with data points of interest regarding the asset’s performance, location and other key aspects. An agent is any individual in the company who: owns an incident, fulfills a service request, defines SLAs, documents problems, tracks and manages hardware devices, among many other related tasks. The agent can see all ongoing, pending, and resolved incidents in the main view. SolarWinds Service Desk (formerly Samanage) enables modern organizations worldwide to deliver a superior service experience to their employees. Enter search keywords (e.g., "mouse broken" or "reset password") Enter search keywords (e.g., "mouse broken" or "reset password") The Samanage has 3 plans - Team USD 19 (Agent/Month/Billed Annually), Business USD 49 (Agent/Month/Billed Annually), Professional USD 69 (Agent/Month/Billed Annually) Free trial: Available. Samanage's IT Service Desk and Asset management suite has many features businesses may be seeking and offers a short free trial, but a … What's an agent? Samanage is a provider of customer service software, as well as IT asset-management solutions. keyboard_arrow_down. When the Setup Wizard completes, click “Finish” to launch the deployment tool. Figure 2: SAManage Deployment Tool Select “1. The agent’s name is automatically filled in, while he or she assigns the title, short description, and recipient. Local Deployment” and click “Start” to deploy the SAManage agent on your local computer (for testing purposes). Please note that this is a manual procedure for testing purposes only. Who are the typical users of Samanage? Samanage's service desk simplifies complex tasks and automates basic ones, while providing metrics, reports, and configurations. Contact sales@samanage.com with your inquiry for a customized price offer. Samanage Agent 1.1.303Collects and sends hardware and software inventory data to your IT department Install the Samanage Agent This custom installer automatically registers with a pre-defined account and license key Command line arguments - Minimally interactive install /u - Unattended install /s - Silent install Exit codes Common exit codes Samanage also includes several capabilities beyond simple helpdesk ticket management. Purposes ) asset-management solutions superior service experience to what is samanage agent employees their employees ( formerly samanage ) enables organizations. All ongoing, pending, and resolved incidents in the main view Deployment”! 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