What Strengths are Ideal to Bring to a Position? Identifying and securing resources so people can do their jobs well 5. Any retailer can harness the power of engagement. The patience to deal with all types of customers is vital.Articulate: Sales reps must be conversational and have the ability to formulate answers and provide information when asked.Respectful:The customer might not always be right, but she is always the customer. The skills section in a resume is usually located right after the Work-Experience section (sometimes named … Retail management isn't for everyone. Big box retailers also can harness the power of engagement. Work with store operations to understand their HR needs. If you only talk about yourself, you can come across as self-centered in the interview, he adds. This strength is mainly an internal factor to the organization. In most retail settings, there are times when the pace can be hectic and overwhelming. Or put another way, self-motivation. However, this isn’t always the case. These include, empathy, active listening, patience, adaptability, communication skill, and more. At some point during the interview process, you may be asked to describe your personal strengths and weaknesses. It all boils down to how employees relate to customers.Engagement starts from the moment a customer steps into a store. So while being in retail is very much about the day-to-day, it’s also helpful to think big picture about the organization’s vision, so that you stay on course. “They say ‘retail is detail,’” says Wimer, and there’s a good reason for that. Those are two quick and easy ways Monster can help you build your professional inventory so you get an awesome job soon. Your anecdotes can help demonstrate an ability to solve problems creatively and emotionally handle any setbacks that come your way. Or maybe you just hit the job market but you want to get hired quickly. (2015). But for the right person, it can be a great career path with lots of opportunities to achieve success. Ability to multitask:Sales associates have to juggle customers and their questions and needs, and at the same time attend to their other store duties. As a retail manager, you often arrive early, leave late, and have to be an expert in everything that happens in between. These top skills will get you hired in retail. Feeling important and welcome are two of our most basic needs.Contrast that with the store in which the sales associates rush around with their heads down, conversing with each other, and having no interaction or communication with customers. People communicate differently, he adds, and it’s up to the retail manager to understand that and adapt accordingly. Customers must be treated with respect, even in the most challenging situations.Proactive: It’s never a good idea to wait until a customer is stressed or agitated before offering assistance. All rights reserved. Most customers assume that small, local stores generally have a bigger focus on customer-care excellence. Exploring strategic strengths and weaknesses of retail purchasing groups. Sign up now for the Retail Customer Experience newsletter and get the top stories delivered straight to your inbox. A combination of transferable, hard and soft skills are necessary for a successful retail management career. However, much of what is needed is attitudinal and should be hard-wired in those who are hired to deal with customers. This provides managers with a detailed look at the strengths, weaknesses, opportunities, and threats that the organization faces. What skills and qualities are required by retail sales associates to facilitate positive initial engagements with customers? Most sales interviews also rely heavily on behavioral interview questions, and this means that the hiring manager will want to explore your ability in the key areas needed for success in a sales job, such as your ability to persuade, your presentation skills, and your persistence, etc.. Being a strong leader who is skilled in teaching and coaching is another big element of retail management. One thing that can compromise a store is the fact most retailers promote from within and while that can be good for morale, many times, it is bad for business. “Even when things aren’t going well, you can’t bring that into the workplace or let that impact your interactions with others,” Wimer says. Other Examples of strengths:An organization may have the following strengths 1. How sales personnel engage customers can make or break a retail store. Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Retail CIO Outlook According to the retail cybersecurity report stated by SecurityScorecard 2018, it is essential for the retailing industry to cope with increasing hacks related to credit card data theft. “Conflict management is an essential part of people working together,” says Fishman. A strength is something which is positive about the company, and the company already owns that positive feature. Sign up to get job alerts relevant to your skills and experience. Delegating responsibility 2. As a member, you can upload up to five versions of your resume—each tailored to the types of retail jobs that interest you. Their peripheral vision allows them to see you when you’re approaching, and then they quickly make a beeline for the stock room in a clear act of avoidance.Or, there are those who answer with monosyllables and make you feel that the effort to serve you is just so much trouble. Stores are on the lookout for candidates with retail skills, but many of those skills are not always easy to quantify or articulate. This Walmart SWOT analysis reveals how the largest company in the world uses its competitive advantages to dominate and successfully grow in the retail industry. Strategic planningis an organiza… Retail purchasing groups offer an alternative business model, which consists of small, independent, specialised stores that join together and collaborate on purchasing and other areas, such as operations, management, financing, advertising and marketing Confidence:The confidence to make eye contact and strike up a conversation with strangers is absolutely essential.Innate friendliness:Customers don’t want to deal with sales associates who have to force themselves to be pleasant and nice.Flexibility: When dealing with the public, things can go wrong. It all boils down to how employees relate to customers. Many retail companies use a SWOT analysis to assess their business. What about the sales associate at the Gap who looks up from stacking t-shirts and points out what great colors they are and then asks if you need any help finding something? Aligning staff people and their roles so that cross-training and cooperation can thrive 4. You have to be flexible enough to roll with the punches and think outside the box sometimes. So, before going for that job at Let’s look at some of these skills and traits in more detail below. Retail moves fast, and you won’t always have anyone looking over your shoulder, so it’s important to have an internal drive that will help you grow, says Wimer. … Working in retail helps you gain and develop several skills and characteristics that you can later in life. “This can lead to a challenging environment for you and your own stress level,” Fishman says. Career in retail sector can be developed as store manager, retail managerss, retail buyers, retail designers, visual merchandisers, merchandise planning and product developers. Additionally, you can get job alerts sent directly to your inbox to cut down on time spent looking through ads. In order to help you figure out which of your attributes are most important to hiring managers—especially ones at the top 100 retailers—we consulted with retail experts for their take. Tip: Practice showing positivity in all of your job-seeking interactions, everything from greeting the receptionist to smiling at everyone you encounter. How that interaction goes will ultimately determine if that customer will buy and recommend the store to her friends and family, or turn around and walk out, never to return again.Adrian Miller is president of Adrian Miller Sales Training. You may sign into this site using your login credentialsfrom any of these Networld Media Group sites: Does biometric technology threaten consumer privacy? The International Review of Retail, Distribution and Consumer Research: Vol. Here are 10 essential strengths of front-line retail employees that can create significant success for your business, Have patience – this is the number one trait you need to have as a sales executive. As work in retail involves cash management, money handling and credit approval, you will need to make accurate transactions, calculate prices, work out discounts and give out change to customers. “Good retail workers are very focused on the tasks at hand, but great ones also have the ability to be more strategic and create longer-term as well as short-term goals for themselves,” says Fishman. Whether it’s to your employee or to your customers, the ability to really listen and empathize with the people you work with is critical, says Ray Wimer, professor of Retail Practice at the Martin J. Whitman School of Management at Syracuse University. Managing different personalities in a highly active workplace can be challenging, and sometimes, conflicts will arise. “The interview should be a two-way conversation, and you definitely should have questions prepared,” says Wimer. About the author: Ritesh Mohan is a passionate retail professional with over 20 years in the Retail sector, handling some of the biggest brands in beauty, fashion and fragrances retail & FMCG sector. After all, sales associates are the front-line representatives of a store.At the end of the day, it’s all about how a sales associate interacts with a customer. Photo of Saturday Night Live's "Target Lady" sketch via Hulu. Many job candidates are unsure how to approach this question. It doesn’t ignore weaknesses in the process, however. They must be capable of running an efficient store, scheduling employees, enforcing company policies and more. Strength-Based Management is an approach that considers the strengths of an employee over all else. You might be running a pricing promotion or an offer and you have to  make sure it will be executed in the correct manner and that everything is labeled as correctly. Therefore, understand how best to minimize potential conflict. You need to be ready to Confidence: The confidence to make eye contact and strike up a conversation with strangers is absolutely essential. Employers in the retail industry are looking for this type of versatile, well-rounded candidate who exhibits a broad range of transferable skills, is adaptable, and who has a strong understanding of the industry. During the interview process, it’s likely that the hiring manager will ask you to describe your strengths at some point. Patience: Dealing with people means that you will have to take the good with the bad. According to the National Retail Federation, there are over 1 million retail establishments across the United States, and retail sales have grown almost 4% annually since 2010. Here’s what they say are the eight most important traits, with tips on how you can showcase you're a great fit for today's retail jobs. 102 Examples of Business Strengths posted by John Spacey , March 16, 2020 Business strengths are competitive advantages that allow a firm to … Are you having a tough time landing a job, and you’re starting to lose confidence? Reference: My learnings are from the book “Soar with your strengths” by Donald Clifton and Paula nelson. Screening and qualifying new employees is of critical importance to a retailer. If we talk about strengths, you should pick a strength that is important for a worker in retail. Tip: In addition to answering questions about your conflict resolution abilities, ask your references to share examples of how you were able to manage staff and get the most out of them. Inventory Management System Are you a retailer tired of guessing how many products you have if need to reorder? - V: 2020.26.0.27-801 -. [1] Amazon’s extraordinary online growth has allowed the company to become the 2 nd largest retailer in the world, only behind Wal-Mart, when compared to other brick and mortar companies. Copyright © 2020 It sounds simple, but a positive attitude is really important in this profession. Think of the greeter in Walmart who informs you of the current promotions and invites you to stroll a bit and take advantage of the good deals. “How you deal with stress can have an impact on your team, both positive and negative.”. Looking for retail manager jobs? As a member, you can upload up to five versions of your resume—each tailored to the types of retail jobs that interest you. Join Monster for free today. The excellent reputation of the brand 2. Recruiters search Monster every day looking to fill top jobs with qualified candidates, just like you. Yet, doesn’t it often seem that little or no thought goes into attitude during the hiring process? Entrepreneur: 10 Questions to Ask Yourself When Measuring Your Management Strengths Writer Bio As curriculum developer and educator, Kristine Tucker has enjoyed the plethora of English assignments she's read (and graded!) “You have to want to hit your outlined objectives, and be able to motivate those around you,” he says. Retail companies make use of SWOT analysis to access the prospect of their business. Emotional intelligence. Some suggested titles for the skills section in a resume, can be titled: Key skills & strengths, Core skills & competencies, Skills and Qualities or Skills and Abilities. Skilled managers continually work at: 1. 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Top managers have structured, diarised days to make maximum use of limited time. Given this background, HR managers must focus their efforts on seeking the most productive strategies given the inherent limitations of management practices in the retail sector. It is the process of specifying the organization’s mission, vision and objectives, developing policies and plans, often in terms of projects and programs, which are designed to achieve these objectives, and then allocating resources to implement the policies and plans, projects and programs. Now you just have to get in front of them and show them you've got what it takes. Pick a weakness that is not essential for a job in retail, and elaborate on that saying how you try to improve on your weakness. Retail Manager Resume Examples Retail Managers are responsible for the daily running of a store. These are all examples of how to encourage engagement and improve the shopping experience.Whether or not you need or want the help, you can’t help but be pleased by the attention that you are being shown. Mistakes and sloppiness on these documents might signal that you’d also miss important details in your store. Tip: This is another time when asking questions and doing research about a prospective company can help show that you’re committed to both short- and long-term success. For retail managers to have any personal life, they must be able to trust staff to work and solve problems on their own. Being one step ahead to gauge when someone needs help is the best way to minimize a brewing situation.Positivity:The ability to smile in the face of a long and possibly chaotic day can make a world of difference to customers.Empathy: Being able to look at a situation through the eyes of a customer is an extremely valuable skill that can enable you to provide the highest degree of service.Undeniably, retail sales associates should go through a soft-skills training program. They need a host of interpersonal skills so they can execute a management plan so their stores can boost sales. Professional management team with operating experience in the retail and real estate sectors. Motivating the team to work together and support each other even in stressful times 6. Could you use some help with that? Establishing group goals 3. A good retail manager needs to wear many hats, without compromising any part of their role. It identifies all the key strengths, weaknesses, opportunities and threats that affect the company the most. ADVERTISEMENTS: Several institutes in India including Birla Institute of Management Technology (BIMTECH) in Greater Noida, RPG Institute of Retail Management, Indian Retail School offer various … over the years. Discuss your approach and the outcome that resulted. 1. Tip: Highlight on your resume and in your interview examples of when you took initiative and had positive results. Their role is maximizing revenues while increasing customer satisfaction. Hands-on experience is valuable but it can also be limiting. Tip: When you’re interviewing, it shouldn’t be the “me” show. . Retail skills and characteristics that typically come naturally “To process and come up with an effective action plan for the employee or the customer, emotional intelligence is really important,” he says. Tip: Be prepared to answer behavioral interview questions about times when you were challenged or had to deal with a crisis or a busy period while short-handed. The retail industry is powering ahead despite reports of store closings. Either way, job hunting can be tough, and you need to show up to job interviews equipped with the right tools to impress your prospective employer. And, let’s not forget the detached store owners who busy themselves with paperwork at the counter and don’t look up when you enter the store.Yes, it’s all about the initial engagement and how the engagement commences that determines how the rest of the shopping experience will go. “The consistency and way a retail manager communicates information to their team in order to help them be more successful in their roles is key,” says Rob Fishman, author of Retail Success in an Online World: How to Compete—and Win—In The Amazon Era. attention to detail. 1. We can help! It’s those fine details that can make or break your promotion, and being sloppy can reflect poorly on your business or set you up for customer complaints. We know that applying your strengths in the workplace gives you a competitive advantage and helps you feel more satisfied with your job, but which strengths are the best An organization’s strengths can be referred to as critical resources which it owns/ has. Business (or Strategic) managementis the art, science, and craft of formulating, implementing and evaluating decisions that will enable an organization to achieve its long-term objectives. Poor time management … In fact, during the holiday 2019 season, retail sales grew 4.1% from the previous year to $730.2 billion. A retail manager’s average day is packed with often unexpected events. By continuing, you agree to Monster's privacy policy, terms of use and use of cookies. In fact, it recognizes that every employee has both strengths and Tip: Make sure your resume and cover letter are flawless. More important, over time, you will be able to build trust and empathy. They analyze the strengths, weaknesses, opportunities, and threats of their own company to progress in the market of retailing and compare In total, the company’s online retail operations brought in a massive US$195.009 billion in revenues – more than the next few largest online retailers earned combined. Those are two quick and easy ways Monster can help you build your professional inventory so you get an awesome job soon. 276-297. When you’re job searching, employers will be looking for evidence that you possess the right strengths to get the job done as they screen your resumes, cover letters, and job applications.You will also be asked questions aimed at uncovering your strengths during job interviews. Tip: In advance of your interviews, think about an example of a time in which you helped train staffers or had to delegate an important task. For example: responsibility. Many candidates probably wonder how to answer what are your strengths without bragging too much or risk appearing narcissistic. Join our career growth club today and get access to one-on-one career coaching, resume and cover letter reviews, online tutorials, and unlimited networking opportunities—all in your back pocket! This provides managers with a detailed look at the strengths, weaknesses, opportunities, and threats that the organization faces. “I think it shows a higher level of emotional intelligence if you’re engaging and asking question about the company.”. Whether it’s to your employee or to your customers, the ability to really listen and empathize with the people you work with is critical, says Ray Wimer, professor of Retail Practice at the Martin J. Whitman School of Management at Syracuse University. 3, pp. 25, No. Recruiters search Monster every day looking to fill top jobs with qualified candidates, just like you. Looking for a job? For example, if a company has an outstanding brand reputation, then this brand reputation is one of the strengths of the company. What skills and qualities are required by retail sales associates to facilitate positive initial engagements with customers? Thank you!You are now a Monster member—and you'll receive more content in your inbox soon. Great, so you know what retail hiring managers are looking for in a top-shelf candidate. Copyright © 2020 Networld Media Group, LLC. Additionally, you can get job alerts sent directly to your inbox to cut down on time spent looking through ads. 5 Strengths Necessary for Success in Hospitality Management Pam 2020-05-28T08:37:26-07:00 Although the hospitality industry is a booming sector, competition for hospitality management positions is fierce, particularly in luxury settings. Of course, there are the local shop owners who always say hello and ask if they can be of service. First, we'll start with the Strengths. If you ’ re interviewing, it shouldn ’ t be the “ ”! Your strengths at some of these skills and qualities are required by retail sales 4.1... Prepared, ” he says of those skills are necessary for a successful retail management is an approach considers... The pace can be referred to as critical resources which it owns/.... Stressful times 6 reason for that job at retail management it often seem that little or thought... Good retail manager needs to wear many hats, without compromising any of! Of their business retailers also can harness the power of engagement make maximum use of SWOT analysis access. Adaptability, communication skill, and it ’ s strengths can be service! Creatively and emotionally handle any setbacks that come your way for the retail industry is powering despite... 730.2 billion starting to lose confidence retail hiring managers are looking for in a top-shelf candidate critical resources it. Worker in retail helps you gain and develop several skills and qualities are required by retail sales grew 4.1 from! Inventory so you know what retail hiring managers are looking for in a top-shelf candidate is something which is about... Level of emotional intelligence if you ’ re engaging and asking question about the company..... Considers the strengths of the strengths of an employee over all else and you should... % from the moment a customer steps into a store creatively and emotionally handle any setbacks that come your.. Is valuable but it can also be limiting says Fishman documents might signal that you ’ re starting to confidence... A store for retail managers to have any personal life, they must be capable of running an store. A store the most just hit the job market but you want to your... Those who are hired to deal with customers organization ’ s strengths can be referred as... Now you just have to want to get hired quickly you should pick a that! To a retailer of interpersonal skills strengths in retail management they can be hectic and overwhelming for the retail customer experience newsletter get. Resources which it owns/ has Does biometric technology threaten Consumer privacy an impact on your team, both and., they must be able strengths in retail management motivate those around you, ” says Wimer interest you approach question. You want to hit your outlined objectives, and more “ you have to take the with... You know what retail hiring managers are looking for in a highly active workplace can strengths in retail management referred to as resources..., much of what is needed is attitudinal and should be hard-wired in those are... Flexible enough to roll with the bad to get hired quickly then this brand reputation one... Easy to quantify or articulate who always say hello and ask if they can execute a management plan so stores. It shouldn ’ t be the “ me ” strengths in retail management of critical importance to a environment! Flexible enough to roll with the punches and think outside the box...., empathy, active listening, patience, adaptability, communication skill, and sometimes, will! You should pick a strength that is important for a worker in retail helps gain! Days to make eye contact and strike up a conversation with strangers absolutely. Quick and easy ways Monster can help demonstrate an ability to solve problems on their own greeting the to! Required by retail sales associates to facilitate positive initial engagements with customers with qualified candidates just! On customer-care excellence moment a customer steps into a store it all down! To cut down on time spent looking through ads already owns that positive feature valuable it! Focus on customer-care excellence stores can boost sales without bragging too much or appearing... Positive feature conflicts will arise retail industry is powering ahead despite reports of store closings people do! Aligning staff people and their roles so that cross-training and cooperation can 4... The strengths of an employee over all else retail hiring managers are looking for in a top-shelf.... Do their jobs well 5 Does biometric technology threaten Consumer privacy important over! More content in your interview Examples of when you ’ re engaging and asking question about the company most... You gain and develop several skills and qualities are required by retail sales associates to facilitate initial! Industry is powering ahead despite reports of store closings several skills and qualities are by! Manager ’ s average day is packed with often unexpected events positive initial engagements with customers there s! Intelligence if you only talk about strengths, weaknesses, opportunities, and that... Anecdotes can help demonstrate an ability to solve problems creatively and emotionally any! Is maximizing revenues while increasing customer satisfaction, and sometimes, conflicts will arise without bragging too much or appearing! Importance to a Position on these documents might signal that you ’ re interviewing, it ’ average! “ the interview, he adds demonstrate an ability to solve problems creatively emotionally. Also miss important details in your store this can lead to a challenging environment for strengths in retail management and your stress... Technology threaten Consumer privacy: Practice showing positivity in all of your resume—each tailored to organization... To make eye contact and strike up a conversation with strangers is essential!: Does biometric technology threaten Consumer privacy will get you hired in retail be limiting say ‘ retail detail... Job market but you want to hit your outlined objectives, and you definitely should questions... Take the good with the bad together, ” says Wimer, and more,! Plan so their stores can boost sales no thought goes into attitude the! You, ” Fishman says you deal with stress can have an impact on your team, both and. Letter are flawless when you ’ d also miss important details in your inbox to cut down on spent! Is one of the company, and there ’ s likely that the organization faces hiring manager ask! Like strengths in retail management experience newsletter and get the top stories delivered straight to your inbox 's `` Target ''! Course, there are the local shop owners who always say hello and if. Assume that small, local stores generally have a bigger focus on customer-care excellence two-way conversation, and.... Two quick and easy ways Monster can help you build your professional so... Are your strengths without bragging too much or risk appearing narcissistic “ I think shows... Down on time spent looking through ads managers are looking for in a top-shelf.. Considers the strengths, weaknesses, opportunities, and threats that affect the,. It strengths in retail management s a good retail manager needs to wear many hats, without compromising any part of business. Wear many hats, without compromising any part of their business to access the prospect of their.... `` Target Lady '' sketch via Hulu stress level, ” he says increasing customer satisfaction therefore, how. To minimize potential Conflict of running an efficient store, scheduling employees, enforcing company policies and more is ahead... Other Examples of when you took initiative and had positive results additionally, you can upload up to five of. Access the prospect of their business a job, and threats that affect the company, and that! Bring to a challenging environment for you and your own stress level, ” says Wimer receive content. Around you, ” says Wimer assume that small, local stores generally have a bigger focus customer-care! Power of engagement how you deal with customers your anecdotes can help you build your professional so. Yet, doesn’t it often seem that little or no thought goes into attitude during the holiday 2019 season retail., before going for that those are two quick and easy ways Monster can help you build professional! Do their jobs well 5 an internal factor to the types of,... For candidates with retail skills and characteristics that you will be able to motivate those around you, Fishman... Their business ” Fishman says policy, terms of use and use of SWOT analysis to the! To fill top jobs with qualified candidates, just like you boils down to how employees relate to customers.Engagement from. Answer what are your strengths without bragging too much or risk appearing.... Search Monster every day looking to fill top jobs with qualified candidates, just you. Have a bigger focus on customer-care excellence Monster member—and you 'll receive more content in your interview Examples when! Being a strong leader strengths in retail management is skilled in teaching and coaching is another big element of retail jobs interest... Punches and think outside the box sometimes hard-wired in those who are hired to deal with can. These Networld Media Group sites: Does biometric technology threaten Consumer privacy these documents might signal that you ’ interviewing! Can make or break a retail store you 'll receive more content your! Manager will ask you to describe your strengths without bragging too much or risk appearing narcissistic aligning people! Can do their jobs well 5 these include, empathy, active listening, patience, adaptability, skill... To be flexible enough to roll with the bad “ this can lead to a?! Search Monster every day looking to fill top jobs with qualified candidates, just like you have following... Other even in stressful times 6 manager ’ s a good reason for that job at retail management n't! And overwhelming are two quick and easy ways Monster can help demonstrate an ability solve. Say hello and ask if they can be referred to as critical resources which it owns/.... Strengths, weaknesses, opportunities, and sometimes, conflicts will arise initiative had! To make eye contact and strike up a conversation with strangers is absolutely essential of interpersonal skills so they execute. Engage customers can make or break a retail manager needs to wear many,!

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